delivery + returns
all items are made to order unless otherwise stated; please allow 7-10 days for your order to be dispatched.
all orders are sent via royal mail and a flat rate post and packaging fee of £2.95 applies.
if you would like a more accurate estimated delivery date, please get in touch and we would be happy to help or accommodate any special requests.
returns + exchanges
if for whatever reason you wish to return your order we are happy to offer an exchange or refund for you - please ensure you get in touch within 14 days of receiving your original order (this excludes 'SALE' / promotional items which are eligible for exchange only.)
postage fees are non refundable and we recommend you obtain proof of postage - please contact us before sending so that we can inform you of the appropriate return address.
if you have any questions regarding our delivery and returns policy please contact us and we will be happy to advise: email@example.com
please note we obtain proof of postage for all items; if an item gets lost then the royal mail advise that a period of time must pass before this item is officially lost (only once this time has past will a replacement item will be sent to you - under no circumstances will a refund be issued for lost post).