Delivery + Returns
D E L I V E R Y
All orders are sent through Royal Mail.
Flat rate shipping fee of £2.95 applies to all orders.
Please allow 10-14 days for your order to be delivered during busy times. If you require your order quicker please contact us and we will do our best to accommodate your request.
Please note we obtain proof of postage for all items. If an item gets lost then the Royal Mail advise that a period of time must pass before this item is officially lost. Only once this time has past will a replacement item will be sent to you. Under no circumstances will a refund be issued for lost post.
R E F U N D S + E X C H A N G E S
If you are unhappy with your order please contact us and we will work out the solution together (email@example.com).
You can return any item for a refund within 14 days of receiving your original order. This excludes 'rabbit comforters' (non returnable) and 'SALE' items (eligible for exchange only). Postage fees are non refundable and we recommend you obtain proof of postage. Please contact us before sending so that we can inform you of the appropriate return address.
If you have any questions regarding our delivery and returns policy please contact us and we will be happy to advise: firstname.lastname@example.org